Returns Policy
We want you to be completely happy with your purchase and experience. If you are not, we have a 14-day return policy. This means you have 14 days after receiving your item to return your item.
How Exchanges Work
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start the exchange process, please e-mail us at hello@bandelemuse.com within 48 hours of receiving your item with the following information:
- Order Number
- Name
- Shipping address
- Reason for exchange:
- Size issue
- Damaged / Defective
- Damage in transit
- Replacement
If your exchange is accepted, we will send you instructions on how and where to send your package. Cost of the return shipment will be paid by the customer. Items sent back to us without first requesting an exchange will not be accepted.
Please note all available products are limited edition and produced in small batches. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exchanges can be made once per order. We are entitled to refuse exchanges after that.
Please note after an exchange is made, the item(s) do not qualify for a refund.
How Returns Work
If you find anything unsatisfactory with your order, please e-mail us at hello@bandelemuse.com within 48 hours of receiving your item with the following information:
- Order Number
- Name
- Shipping Address
- Reason for return
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We would be happy to provide a refund. If your return request is accepted, we will send you instructions on how and where to send your package. Cost of the return shipment will be paid by the customer. Once we receive and inspect the item, you will receive an e-mail that your return has been accepted and your refund has been initiated. Please remember it can take some time for your bank or credit card company to process and post the refund.
Exceptions / non-returnable items
Custom products (such as special orders or personalized items) cannot be returned or exchanged.
Sale items or gift cards cannot be returned or exchanged.
